1. Order Cancellation

We know that plans don’t always go as expected. If you need to cancel your order, you may submit a cancellation request within 6 hours after placing it.

• Processing Fee: A 10% cancellation fee (based on the total order value) will be applied to cover payment processing and administrative expenses.
• After 6 Hours: Once the 6-hour window has passed, your order is automatically transferred to our U.S. production facility for processing. At this point, we may no longer be able to guarantee cancellation or any changes to the order.

2. EXCHANGE & RETURN OVERVIEW

• Final Sale: As our items are made to order through a Print-on-Demand process, we’re unable to accept exchanges or returns for reasons such as changing your mind or choosing the wrong size/style after the order has been confirmed.
• Accuracy Matters: To avoid any issues, please review your size, style, quantity, and shipping address carefully before you complete checkout.

3. ELIGIBILITY FOR REFUNDS & RETURNS

Your satisfaction matters to us. If there is an issue with your order, you may request a return or refund within 30 days after the item has been successfully delivered, provided the product meets one of the following conditions:

• The item arrived damaged or defective during shipping.

• The design or print is different from the one shown or ordered.

• The size received does not match the size selected in your order.

• The material or product type is significantly different from what was described.

• You received an incorrect item.

Important: Orders reported more than 30 days after delivery are considered accepted and will no longer qualify for a refund or return.

4. REFUND CONDITIONS

To qualify for a refund, returned items must meet the following conditions:

• The item must be unused, unwashed, and in its original condition.

• All original tags and packaging must still be included.

• The product must not be altered, damaged by the customer, or show signs of wear.

Note: Minor details such as small excess threads that can be easily trimmed are considered normal in garment production and are not classified as manufacturing defects.

5. HOW TO REQUEST A REFUND

To help us process your request as quickly as possible, please contact us at [email protected] and include the following details:

• Proof of Purchase: Your order number and the order confirmation email.

• Visual Evidence: Clear photos or a short video showing the issue with the product, along with the shipping label if applicable.

• Description: A brief explanation of the problem you experienced.

Next Steps: Once we receive your request, our Customer Support team will review the information and respond within 2–3 business days. Please do not return any items until you receive a confirmation email and detailed instructions from our team.

6. RETURN SHIPPING & PROCESSING

• Shipping Costs: Customers are responsible for the return shipping fees, and original shipping charges are non-refundable.
• Shipping Risk: We cannot be held responsible for items that are lost or damaged during the return shipment. For your protection, we strongly recommend using a trackable shipping service.
• Processing Time: After we receive and inspect the returned item, please allow up to 14 business days for the refund to be reviewed and processed.

7. REFUND ISSUANCE

Once your request has been approved, the refund will be issued to the original payment method used for the purchase. For items confirmed to be defective or incorrect, the refund may also include the original shipping cost.

Processing Time: After the refund is issued, it may take 10–15 business days for the amount to appear on your bank or credit card statement, depending on your financial institution.

If Your Refund Has Not Appeared:
Please first check your bank account or card statement, then contact your credit card provider or bank, as processing times may vary. If you still need assistance, feel free to reach out to us at [email protected].

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